Welcome to Essence Perfumes. These Terms and Conditions govern your use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.
Throughout this document, "Essence Perfumes", "we", "our", and "us" refer to Essence Perfumes. "You" and "your" refer to the customer or website user.
We strive to ensure that all product descriptions, pricing, images, and stock availability displayed on our website are accurate and up-to-date. However, occasional errors may occur.
Submitting an order does not constitute acceptance of that order. An order is considered accepted only after payment has been successfully processed and an order confirmation has been sent to you.
In the event of a pricing error, product unavailability, or any other mistake, we reserve the right to cancel or amend your order and will notify you promptly. Where payment has already been made, a full refund will be issued.
All prices displayed on our website are listed in the applicable currency and may be changed at any time without prior notice.
Payment must be made in full before an order is processed and dispatched.
We accept payments through approved payment gateways and financial service providers available on our website.
By making a payment, you warrant that:
If a payment is declined, reversed, or disputed, we reserve the right to suspend or cancel the order until payment is successfully received.
From time to time, Essence Perfumes may offer promotional discounts, coupon codes, or special offers.
Unless otherwise stated:
We currently deliver within Kenya and selected international destinations.
Delivery availability may vary depending on location.
Shipping charges are calculated at checkout based on the delivery destination and selected delivery method.
Orders are typically processed within 1–3 business days after payment confirmation.
During peak periods, promotions, or holidays, processing times may be extended.
Estimated delivery times are provided as a guide only and are not guaranteed.
Delays caused by couriers, customs authorities, weather conditions, or other circumstances beyond our control may occur.
You are responsible for providing accurate delivery information.
If an order is returned due to an incorrect address or failed delivery attempt, additional shipping charges may apply before re-dispatch.
If your order arrives damaged or appears to be lost in transit, please contact us within seven (7) days of the expected delivery date.
We will work with our delivery partners to investigate the matter.
Where applicable, our liability is limited to replacement of the product, store credit, or a refund at our discretion.
We make every effort to accurately represent our fragrances, packaging, and products through images and descriptions.
Please note:
Due to the nature of fragrance and personal care products, we do not accept returns for:
Returns may only be accepted where:
Any approved return request must be submitted within seven (7) days of receiving the product.
Where a return is approved, we may provide:
at our sole discretion and in accordance with applicable consumer protection laws.
Customers are responsible for reviewing product ingredients and suitability before use.
Essence Perfumes shall not be liable for allergic reactions, sensitivities, misuse, or adverse effects resulting from the use of our products.
If irritation occurs, discontinue use immediately and seek professional medical advice.
All content displayed on our website, including but not limited to:
remains the exclusive property of Essence Perfumes and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without our prior written consent.
To the fullest extent permitted by law, Essence Perfumes shall not be liable for:
Our total liability relating to any order shall not exceed the amount paid for the affected product.
We shall not be liable for delays or failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to:
Your use of our website is also governed by our Privacy Policy.
By using our website, you consent to the collection, processing, and storage of your personal information as outlined in our Privacy Policy.
We reserve the right to update these Terms and Conditions at any time.
Updated versions will become effective immediately upon publication on our website.
Continued use of the website constitutes acceptance of any changes.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Kenya.
Any disputes arising from the use of our website or purchase of our products shall be subject to the exclusive jurisdiction of the courts of Kenya.